Terms of sale

Terms and Conditions of Sale – WESTELLIA

These Terms and Conditions of Sale (“Terms”) govern purchases made through the Westellia website, an online store specializing in western-inspired boots and footwear, particularly for customers located in the United States.

By placing an order on our website, the customer acknowledges that they have read, understood, and agreed to these Terms.

1. SELLER INFORMATION

The Westellia website is operated by:

Westellia
Owner: Nimet KENTER
Legal Status: Sole Proprietorship
SIRET: 941 230 864 00014
RCS: 941 230 864 R.C.S. Versailles
Registered Office: 5 rue Nungesser et Coli, Mantes-la-Jolie, France
EU VAT Number: FR03941230864
Email: contact@

2. PRODUCTS

Westellia primarily offers western-inspired boots and footwear.

Each product is presented with a description that may include, depending on the style, its main features, materials, colors, and available sizes.

We make every effort to display our products as accurately as possible. However, slight variations in color or appearance may occur due to lighting conditions during photography or the display settings of the device being used.

3. SIZING AND SIZE GUIDE

Sizes intended for the U.S. market are primarily displayed in US sizes.

Customers are responsible for selecting the appropriate size and are strongly encouraged to review our Size Chart before completing their purchase.

Where applicable, foot measurements are also provided to help customers select the most suitable size.

If you are unsure which size to choose, we recommend reviewing our Size Chart or contacting our customer service team before placing your order.

4. PRICES

For customers located in the United States, prices may be displayed in U.S. dollars (USD / $).

The applicable price is the price displayed at the time the order is confirmed.

Any applicable shipping charges, taxes, or other fees will be displayed at checkout when they can be determined at that stage.

Westellia reserves the right to change its prices or promotional offers at any time. However, subsequent price changes will not affect orders that have already been confirmed.

5. ORDERS

Before confirming a purchase, customers should carefully review their order details, including:

the selected style;
color;
selected US size;
quantity;
shipping address;
contact information.

Once payment has been successfully processed, an order confirmation will be sent to the email address provided by the customer.

Westellia reserves the right to refuse or cancel an order in the event of a payment issue, suspected fraud, an obvious error, or exceptional product unavailability.

6. PAYMENT

Orders must be paid using one of the payment methods available at checkout.

Depending on the options available, payment may be made using Visa, Mastercard, PayPal, or any other payment method displayed on the website.

Transactions are processed through secure payment solutions.

7. EXPÉDITION & LIVRAISON

Westellia livre les commandes vers les destinations disponibles sur notre site.

Les clients sont responsables de fournir une adresse de livraison complète et exacte lors de leur commande.

Les délais de livraison estimés peuvent varier en fonction de la destination, du transporteur, des périodes de forte demande, des procédures douanières ou d’autres circonstances indépendantes de notre volonté.

Lorsqu’un suivi est disponible, un numéro de suivi peut être communiqué au client afin qu’il puisse suivre l’acheminement de sa commande.

8. TAXES, CUSTOMS DUTIES AND IMPORT FEES

For international orders, taxes, customs duties, or import fees may be imposed by the relevant authorities depending on the destination and applicable regulations.

When such charges are not collected directly at checkout, they may be charged separately to the recipient.

The tax and customs treatment of an order may depend on the destination and the regulations in effect at the time of importation.

9. RETURNS

Return requests are subject to our Return & Refund Policy, available on our website.

To be eligible for a return under the conditions set out in that policy, boots must be returned in their original condition and must not show signs of use beyond what is reasonably necessary to try them on.

We strongly recommend trying on your boots indoors only, on a clean, non-abrasive surface, to avoid damaging or marking the soles.

Where applicable, items must also be returned with their original accessories, tags, and packaging.

10. REFUNDS

When a return is accepted, the returned product will be inspected upon receipt.

If the refund requirements are met, the refund will be processed in accordance with our Return & Refund Policy and applicable laws.

The time required for the refunded amount to appear in the customer’s account may vary depending on their bank or payment provider.

11. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If a customer receives an item that is damaged, defective, or different from the item ordered, they should contact our customer service team as soon as possible.

We may request photographs of the product and its packaging in order to assess the issue and provide an appropriate solution in accordance with applicable consumer rights.

12. INTELLECTUAL PROPERTY

The text, photographs, logos, illustrations, graphics, and other content displayed on the Westellia website may be protected by applicable intellectual property laws.

Any unauthorized reproduction, modification, distribution, or use of such content is prohibited unless prior authorization has been obtained or otherwise permitted by law.

13. PERSONAL DATA

Personal information provided to Westellia may be used to process and deliver orders, provide customer service, and operate our online store.

For more information about how we collect, use, and protect your personal information, please review our Privacy Policy.

14. LIABILITY

To the extent permitted by applicable law, Westellia shall not be held liable for damages resulting from improper use of its products or from events reasonably beyond its control.

Nothing in these Terms is intended to exclude or limit any consumer rights where such exclusion or limitation is prohibited by applicable law.

15. GOVERNING LAW

These Terms and Conditions of Sale are issued by Westellia, a business registered in France.

They are governed by French law, subject to any mandatory consumer protection provisions that may apply based on the customer’s place of residence.