Shipping Policy – WESTELLIA

At Westellia, we want your order to reach you as smoothly and quickly as possible. Each order is carefully processed before shipment, and tracking information is provided whenever available.

Please review our Shipping Policy below for information regarding processing times, delivery estimates, shipping costs, tracking, and potential delays.

1. ORDER PROCESSING

Orders are generally processed within 2–3 business days after payment has been successfully confirmed.

During busy periods, promotional events, holidays, or periods of high order volume, processing may take slightly longer.

Please note that processing time is separate from the estimated delivery time.

2. ESTIMATED DELIVERY TIMES

Once your order has been processed and shipped, estimated delivery is generally 5–12 business days.

Delivery times are estimates and may vary depending on the destination, carrier, product availability, customs procedures, weather conditions, holidays, or other circumstances beyond our reasonable control.

While we always aim to have your order delivered as quickly as possible, we cannot guarantee an exact delivery date.

3. SHIPPING DESTINATIONS

Westellia ships to the destinations currently available at checkout.

If your shipping address is accepted during checkout, this generally means delivery is available to your location.

4. SHIPPING COSTS

Westellia offers FREE SHIPPING on eligible orders where indicated on our website.

Any applicable shipping charges will always be displayed before you complete your purchase.

5. ORDER TRACKING

Once your order has been shipped and tracking information becomes available, you will receive a shipping confirmation email containing your tracking details.

Please allow some time for tracking information to be updated by the carrier after your order has been dispatched.

6. SHIPPING DELAYS

Occasionally, deliveries may experience unexpected delays due to circumstances such as carrier disruptions, customs processing, severe weather, holidays, or unusually high shipping volumes.

If your order appears to be delayed, we recommend checking your tracking information first.

If you still require assistance, please contact our customer service team at contact@.

We will do our best to assist you and obtain additional information regarding your shipment.

7. INCORRECT OR INCOMPLETE SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check your name, street address, apartment or unit number, city, state, ZIP code, and other relevant delivery information before completing your purchase.

If you notice an error after placing your order, please contact us as soon as possible. Once an order has been processed or shipped, we may no longer be able to modify the delivery address.

Westellia cannot guarantee delivery when incorrect or incomplete shipping information has been provided by the customer.

8. LOST OR DAMAGED PACKAGES

If your tracking information indicates an unusual delay or you believe your package may have been lost, please contact our customer service team so we can review the situation.

If your order arrives damaged, please contact us as soon as possible and provide your order number, photographs of the product, and photographs of the packaging.

Each case will be reviewed, and an appropriate solution will be provided in accordance with the circumstances and applicable consumer rights.

9. MULTIPLE ITEMS & SEPARATE SHIPMENTS

If your order contains multiple items, they may occasionally be shipped separately depending on product availability and fulfillment location.

As a result, you may receive your items in different packages and at different times.

When available, separate tracking information will be provided for each shipment.

10. CUSTOMS, DUTIES & TAXES

Depending on the destination and applicable regulations, an order may be subject to customs procedures, import duties, taxes, or other charges.

Where such charges are not collected directly at checkout, they may be collected separately by the relevant authorities or carrier.

11. CONTACT US

If you have any questions regarding the shipment or delivery of your order, please contact our customer service team:

Westellia
Email: contact@

We will do our best to assist you as quickly as possible.